Monday, August 11, 2014

Hospice

Again, my view of the future of health care predicts payment systems will evolve so that we are paying for health care, not just disease management services rendered.  There are a lot of statistics about the small percentage of the population with chronic diseases taking up most of our health care dollars today.  It’s the 80/20 rule, only more so.

That topic does warrant further exploration, but today I wanted to talk about the amount of money spent at end of life.  Inordinate sums are spent at the end of people’s lives, with no measurable improvement in quality of life, and frequently very little increase its length.  Money magazine measures end of life spending at one quarter of Medicare dollars spent on health care.

The interesting thing about this topic is that the solution is already in place.  Hospice became a Medicare reimbursable service in 1982.  By 2013, approximately 14 Billion dollars on hospice care.  But that would have been more if those patients had not elected hospice.  Hospice is already not fee for service.  Agencies receive a certain amount per day, and are expected to provide total care for the patient.

The patients are kept comfortable.  The patients are kept at home.  The family is taught about the disease process and the grief process.  I have never talked to a family that has gone through this that didn’t love their hospice agency.

All this, yet it costs the health care system LESS than conventional care.

How can we get our technology obsessed culture to accept that every extra day of life, full of tubes and wires and gadgets, is not a day better?  How can we let families have the peace of an ending without beeps and bells and fluorescent lights?

My father was a small town family physician who went on to be a Navy doctor and administrator for the last part of his career. We have a close family, and most of us write. Vertrees wrote about his brother's passing in the late 80s, and his words are just as true today:

A PIECE OF MY MIND

My oldest brother, Donn, born in 1923, died recently. He was one of the brightest, most intellectual people I have ever known. He spent his life as a teacher, first of high school students, then of life and living it to congregations of Protestants. In the course of his travels around the world, running schools, he contracted intestinal amebiasis. He dated his "troubles" to that onset (whether it was causative is anyone's guess), but by 1984 he had significant idiopathic ischemic myocardiopathy with an ejection fraction of 17% on cardiac catheterization. He was dutifully told of the dismal prognosis, the lack of utility of surgical treatment, and made peace with himself and others around him. He did not, however, succumb ... he simply became more feeble and had less reserve (of every kind). He and his wife therefore went to China to work in an import/export business that required someone of integrity, but with little stamina, to be on-site. This exposed him to a far different type of medicine and an altogether different outlook on life. It seemed to strengthen his already somewhat mystical approach to life and its vicissitudes. 

He came home to rest in the early '90s, whereupon his friends and congregation built him a parish house in which to relax and continue to teach every other Sunday to a small but devoted crowd. In March of 1995 he began to require the benefits of our modem, high-tech medical care system. 

Beset by the usual uncertainties of reliance on and access to a generalist, he and his well-intentioned family/advisors sought out care and treatment from a series of highly-skilled, technologically-attuned, subspecialty-trained physicians. Singly and in groups they were caring, conscientious, thoughtful and careful practitioners of their art. No one of them remained in charge long enough to develop a "long-term" view, nor did any assume the mantle of total responsibility for planning the "what we will do, how long will we do it, and what should be the desired outcome" kinds of issues. Between March and November, I would estimate that roughly $3-500,000 were expended by various third parties as he bounced from one physician/facility to another (Donn had no funds, save Medicare coverage; it wasn't something about which he worried nor for which he had remotely prepared). Some shifts in care were geographically induced (sick while away from home), some occasioned by well-meaning but non-efficacious advice ("I know someone with that problem and Dr. Soandso did a wonderful job"; "Have you tried the [fill in your own favorite, he heard them all] Clinic?"), and some precipitated by a caring-but-guilt-ridden family, who could not bear to see him suffer the multi-systems effects of failing heart ("Someone else must be able to do something!").

I visited him as I could, pressed by my own agenda and hampered by distance. We talked when he felt like it and I listened to the clamor of those facing the daily task of giving kindness to a soul losing its way. I expressed my own mordant, experience-generated recommendations, but they were too strident and to-a-point which others were not ready to accept (though Donn was, I thought). By well-intentioned people he was diuresed, digitalized, after-load reduced, ultrasounded, thallium-stressed, MUGAed, scintigraphied, cathed, bypassed, dobutamined, cardioverted (some of these several times) by each new steward of his diminishing ship of state. He even had his pleurae scarified, to lessen the constant, terrifying effusions. He was finally sent home. with kind Hospice accompanying and morphine, the only succor and tool that could really allow him to slip away in a "care and comfort" mode. 

I muse on these events, in my current role as a resource allocator in a large healthcare system. No one meant for the cost to be so great, nor the outcome so poor; no one, given the clarity of the retrospectoscope and the chance to do it again, would have done all that was done. The man should have been allowed to sit on his porch and die peacefully, much earlier then that event actually happened, I think to myself. Is it any wonder our current system is wildly expensive? Are there really malice, ignorance and mean-spiritedness rampant in our field of endeavor, or has the decision tree not been properly written in our medical schools? Must politicians, lawyers, business people (a euphemism for "bottom-line" types) and nitwitted journalists be our guides from this thicket? I hope not! But unless each individual physician seizes each individual case by its medical and fiscal throat, we shall have none to blame but ourselves. Must the solution require team-think? Are we so fractioned, so limited in our personal outlooks that we have no room for the group/national needs vice those of the individual patient? These are hard choices; my immediate worry, as I spoke to the panoply of folk rend(er)ing care, is that the consideration of allowing life to ebb as a natural process was not even considered, nor discussed among the professionals or the family. Yet these are good, highly-trained, altruistically-motivated people, not charlatans.

Should we allow uncaring actuaries to read us a list of “whens," or should we seize the moment to think about this, at the crucial time in each case, which all physicians (of whatever stripe) can recognize more capably than anyone else? 
Donn and his hard-pressed family are resting now. Someone else (all of us!) has borne the cost. New patients are daily brought to CCUs in similar straits, none easily diagnosed/prognosed prospectively. The escalation of expenditures, balanced against the immediacyl"non-cost"(!) of one more test/procedure, make easy decisions impossible. Change is all about us; one case makes little more than another anecdote ... but this one is very personal to me and my current position. How will we handle the next one? Better, I hope; one step at a time, I guess. 
Vertrees Hollingsworth MD
Clinical Associate Professor of Family Practice F. Edward Hebert School of Medicine
Uniformed Services University of the Health Sciences
Bethesda, Maryland 
My father was admitted to hospice in August 2011, and died in his sleep at home on February 14, 2012. No extraordinary measures at all, and that's the way he would have wanted it.

We need hospice in this country, now more than ever. It's the right thing for the patients and family, and it's the right thing for our health care economy.

Tuesday, July 22, 2014

Telehealth

Telehealth
What does that word even mean? To many today, it means virtual visits – being able to see your doctor on a computer screen, avoiding the drive to the office.  There are even companies creating special rooms to allow you to see a specialist remotely.  Also, you may hear about “store and forward” telehealth, which means taking a picture/video, and it gets sent to your care provider securely at an appropriate time, basically fancy email.  But the part of telehealth I really want to talk about is tele-monitoring.

Tele-monitoring (or remote patient monitoring) is using devices to gather health information, usually vital signs, and sending them to a centralized system so they can be monitored.  Many of the systems that gather that information can also provide reminders and education to the patient.  The beauty of these systems is that they require no scheduling between patient and provider, and they let the patient feel in control.

Why is now the time to build a program around RPM?

RPM no longer costs extra
Coverage of tele-monitoring is still rare under fee for service, but value based reimbursement allows users to recoup the investment.  Watch the documentary “Escape Fire”.  US medicine is finally beginning to move toward incentives for health care.  The old model of simply paying for doctors to do more can’t be sustained.  And once the provider’s reimbursement is tied to keeping the patient well and avoiding expensive hospital care, Remote Patient Monitoring essentially becomes reimbursed, because it saves more money than it costs.  Study after study has shown patients stay healthier and avoid re-admissions while on a tele-monitoring program.

The technology is better
It’s finally time.  Apple’s iWatch may make the technology even better, but it is already good enough to have working, inexpensive, unobtrusive equipment in the patient’s home.  We’ve come a long way since I was part of a company that tried to do this in 1994.  Back then, we were desperate for workable equipment.  We tried to use the Apple Newton.
We used a PC from an Atlanta company that made an all-in-one for < $1000, back when that was cheap and special.  Eventually we contracted with a device manufacturer in Boston create a special device.  It was still a little bulky and cumbersome; we even had to build a box to hide all the wires.  But even with that, we had success in the patient's home. Nowadays, devices use Bluetooth connectivity to send measurements to a hub.  The Hub connects over a cellular network to send data to server.  The server data is accessible via web.  Systems are less expensive, more reliable, and there is a lot of competition.


Medication compliance
The CDC measures that 20-30% of prescriptions are never filled.  And 50% are not taken correctly.  This imposes tremendous costs on the health care system, estimated at between $100 Million and $289 Million.  In-home reminder systems, text alerts and other mechanisms are available to improve medication compliance.

People (patients) like it
We are beyond the point where only gadget lovers are interested in tele-monitoring.  Systems have been proven to work, and patient satisfaction with programs is high.  As an added bonus, having telemonitoring in the home increases patient engagement, which can help satisfy Meaningful Use.

So, we finally have payment systems starting which align the desire for better, lower cost care with the revenue coming in.  And we have the technology to monitor vital signs in the home and intervene as necessary.  We can improve health care and improve the bottom line.  If you are involved in a health system that isn’t talking about Remote Patient Monitoring, I’d love to talk to you and help you get there. The time for telehealth is now.

Friday, July 18, 2014

Wednesday, December 16, 2009

What matters now

This post is not so much about health care technology as communication and interesting ideas, which are no less important in HIT than elsewhere.

I have been following Seth Godin in my RSS reader for a while. His posts tend to be interesting and he hits it almost every day. As my web has expanded, I have been reading several people that he may have originally pointed me to, or else it's just a small world in the blogosphere.

Seth just published an ebook: What Matters Now.


It's got 70 essays and it's worth reading. I love that it's free; so does the Harvard Review. I follow Penelope Trunk and Chris Anderson. I've read Dan Ariely's book and I listen to Dave Ramsey on occasion. I didn't know Merlin Man, but really like his essay, Enough (pg 73).

Try the download; I think you'll like it.

Wednesday, November 25, 2009

Watch users stumble with Healthcare Technology

I saw this video on HIS Talk, so you may have seen it already, but it is worth sharing.

It's too easy to forget the end-user experience. If what we do doesn't make that experience work for the clinicians, we can't get the data we need.

Friday, November 20, 2009

Making Health Care Better

This article in the New York Times earlier this month is long, but worth reading. If the ads are distracting, try Readability.

David Leonhardt writes about Dr. Brent James of Intermountain Heathcare and how he is using data to improve the practice of medicine. A number of things have to be done to make this useful. And meaningful.

1) You have to have good data which shows concrete improvement in outcomes based on specific changes in health practices.
2) You have to give the practitioners that data as part of their regular workflow, making the preferred action easy to accomplish.
3) You still have to allow doctors to do what they feel is best for a specific patient. Meaning #2 above is not required, but suggested.
4) You have to measure which clinicians are following the suggestions and what the outcomes are in a continuous feedback loop.

It's a lot of work and it's complicated, which is why most medicine is not done this way.

Unfortunately, we also still have a system that doesn't reward some of the quality improvements that can be achieved using data like this; that's a subject for another post. It is easy to see how health care costs keep rising when preventing exacerbations and adverse events can cost a health system money, however.

Forget all the hype about healthcare IT and read this article. The potential we have for improving patient care is tremendous.

Monday, November 9, 2009

Speech by Dr. Robert Kolodner

The recent National Coordinator for Health Information Technology gave an interesting talk at Georgia Tech last Wednesday, 11/4/09. You can watch all 80 minutes here. Thanks to GA Tech and Emory and their Health Systems Institute for sponsoring the discussion.

A lot of the talk was about health as opposed to health care. We tend to forget the accomplishments of public health in the last decade.

Dr. Kolodner spent several years at the VA before his time with the feds. As such, he understands what a good EMR can do for data collection and analysis. Late in the talk, he showed a graph of hypertensives and how well controlled their blood pressure was. With the VA patient population, there were several hundred thousand data points. The fascinating part was the discovery that BPs were better controlled in the fall than in the spring. What you can learn when you have the data...

Dr. K. quotes Peter Drucker as describing health systems. Drucker says they are "very complex". Dr K's un-named mentor always told him that "Beginning are messy". We need to at least be at the messy beginning of beginning to use the data we gather about this complex system which is US healthcare.